Here are the answers to some of our customers' most frequently asked questions (FAQs). If you can't find the answer you're looking for, please feel free to contact us .
Pricing and Payment
How does Blackstone Property Services charge for junk removal?
We price based on how much space your items take up in the back of our truck, broken down into 1/4, 1/2, 3/4, and full of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.
Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.
We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.
For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.
Can I get an exact price before you arrive?
No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate here.
What methods of payment do you accept?
We accept cash and major credit cards, Venmo, CashApp, PayPal, Zelle. Payment is only processed once the job is complete.
My Appointment
How do I cancel or change my appointment?
You can always change or cancel your appointment at any time. Just call us at +1 (510) 685-4084 and we'll be happy to help you make changes to your appointment.
Can you remove my junk if I’m not onsite?
It depends on where you’re located. Normally we are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some instances do require you to be at home in order to remove your items.
When should I expect you to arrive?
On the day of your appointment with us, our friendly, uniformed truck team members will give you a call or text 25-30 mins before we arrive to let you know we’re on our way.
What We Take
What items can Blackstone Property Services remove?
The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point to it! See a more complete list of items we commonly take here.
Does Blackstone Property Services remove paint?
Typically, yes we can take paint. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.
What items does Blackstone Property Services not accept?
The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept: Chemicals, Solvents & Oils, Asbestos, Storage & Oil Drums (unless empty and top & bottom cut out), Oil & Waste Storage Tanks. Here's a page more about this.
Services and Locations
Do you service my region/location?
While we don't quite service the entire map, we cover almost every greater metropolitan area across the San Francisco Bay Region. To see if we’re in your neighborhood, you can check here.
Are you licensed and insured?
Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.
What are your hours of operation?
It varies but we work both weekends and weekdays. Just give us a call and we'll work with most everytime frame you have in mind.